Last updated: March 30, 2026
1. Introduction
Romanos Renovations & Contracting ("Company", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website at romanosrenovations.ca and who contact us or engage our services.
This Privacy Policy describes what personal information we collect, how we use it, and your rights with respect to that information. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
2. Information We Collect
We collect personal information only when it is necessary for a legitimate business purpose. This may include:
- Contact information: your name, phone number, email address, and property address, provided when you submit an inquiry, request a quote, or contact us directly.
- Project details: information about your home and the renovation work you are considering, shared voluntarily during consultations or via our contact forms.
- Communications: records of emails, calls, or messages exchanged between you and our team.
- Website usage data: technical information automatically collected when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages (see Section 7 on Cookies).
We do not collect sensitive personal information such as financial account details, government identification numbers, or health information.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and provide requested quotes
- To schedule and carry out renovation and contracting services
- To communicate with you throughout the project, including scheduling updates and milestone notifications
- To process payments and maintain accurate financial records
- To follow up after project completion for warranty or service purposes
- To improve our website and services based on aggregated usage data
- To comply with legal obligations, including permit applications and building inspections
We will not use your information for purposes materially different from those listed above without your consent.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Trusted service providerssuch as subcontractors, licensed tradespeople, or permit authorities, where disclosure is necessary to complete your project. These parties are bound by confidentiality obligations.
- Municipal or regulatory bodieswhere required for permit applications, inspections, or compliance with applicable building codes.
- Legal requirementsif required by law, court order, or governmental authority, we may disclose information to the extent required and permitted by law.
- Business transfersin the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:
- Project and client records are retained for a minimum of 7 years following project completion for tax, warranty, and legal purposes.
- Inquiry and quote records where no project proceeded are retained for up to 2 years.
- Website usage data is retained in aggregate form and is not linked to identifiable individuals.
When personal information is no longer required, we securely delete or anonymize it.
6. Security
We take reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, disclosure, or loss. These measures include secure storage of client records and limited internal access on a need-to-know basis.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
7. Cookies and Website Analytics
Our website may use cookies small text files stored on your device — to improve your browsing experience and understand how visitors interact with our site. Cookies do not contain personally identifiable information.
We may use analytics services (such as Google Analytics) that collect aggregated data about website usage. This data is used solely to improve our website and is not linked to individual identities.
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
8. Your Rights
Subject to applicable law, you have the following rights with respect to your personal information:
- Access you may request a copy of the personal information we hold about you.
- Correction you may request that we correct inaccurate or incomplete information.
- Withdrawal of consentwhere we rely on your consent to process information, you may withdraw that consent at any time, subject to legal or contractual restrictions.
- Complaints you have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have handled your information improperly.
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
9. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Company:Romanos Renovations & Contracting
- Phone: (647) 545-5009
- Website: romanosrenovations.ca
- Service Area: Toronto and the Greater Toronto Area, Ontario, Canada